City of Killeen Utilities, Everything You Need to Know
The City of Killeen is a vibrant and growing city in Central Texas, known for its proximity to Fort Cavazos (formerly Fort Hood), diverse community, and expanding infrastructure. One critical aspect of life in Killeen is its utility system, which serves residents and businesses in the area. Understanding how the city’s utilities work, including water, wastewater, trash, and electricity services, is crucial for residents who want to manage their households effectively.
This article provides a comprehensive guide to the City of Killeen utilities, covering the different services, how to set up your utilities, payment options, and essential contacts to help you navigate the city’s utility services seamlessly.
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Overview of City of Killeen Utilities
Killeen offers several utility services to its residents, including:
- Water: Provided by the city’s Water and Sewer Department.
- Wastewater: Wastewater services are included in the city’s water services.
- Solid Waste (Trash and Recycling): Managed by the city’s Solid Waste Department.
- Electricity: Electricity is deregulated in Killeen, meaning residents can choose their electricity provider.
Residents must set up these services when they move into a new home or business, and there are various options for bill payment and customer support.
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City of Killeen Water Services
Water Supply
The City of Killeen Water Department provides potable water to residents and businesses. The city’s water supply is from Lake Belton, part of the Brazos River Authority system. Water is treated at the Killeen Water Treatment Plant before being distributed to households.
The city’s water system ensures clean, safe drinking water that meets all federal and state regulations. Routine testing ensures the water’s quality remains high.
Setting Up Water Services
New residents or businesses in Killeen must establish their water service by contacting the Utility Collections Division. You can set up an account in person at the Utility Collections Office or online through the city’s official website.
Documents needed to set up water service:
- Proof of residence or lease agreement.
- A valid ID or driver’s license.
- A security deposit may vary based on credit history or rental status.
Water Rates
Killeen’s water rates are structured into tiers based on consumption levels. The more water a household or business consumes, the higher the rate per gallon.
Below is a simplified table of water rates in Killeen (rates subject to change):
Table
Conservation Programs
Killeen encourages water conservation through various public education campaigns. During droughts or water shortages, the city may implement watering restrictions to reduce water waste.
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City of Killeen Wastewater Services
In Killeen, wastewater services are included as part of the overall water services. The Wastewater Department collects and treats wastewater from homes and businesses. The treated wastewater is then released back into the environment in an environmentally responsible manner.
Wastewater Rates
Similar to water rates, wastewater is billed based on water usage. The rate for wastewater services starts at $6.00 per 1,000 gallons, depending on the water used.
Wastewater Treatment Plant
Killeen’s Wastewater Treatment Plant treats wastewater according to state and federal regulations, ensuring minimal environmental impact. Regular inspections and upgrades ensure the system is efficient and capable of handling the city’s growing population.
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Solid Waste and Recycling Services
The Solid Waste Department in Killeen is responsible for trash collection, recycling, and bulk waste disposal. The city provides trash collection services to all residential and commercial properties within its limits.
Trash Collection
The city issues residents approved trash carts, which they must place curbside on their assigned collection days. Your location in the town determines the schedule. Killeen uses a single-stream waste collection system, meaning all trash goes into the same cart for collection.
Recycling
Killeen provides recycling services alongside regular trash collection. Residents receive a separate blue recycling bin where they can dispose of materials such as:
- Paper
- Cardboard
- Plastics #1-7
- Aluminum and tin cans
Recyclables are collected bi-weekly, and residents are encouraged to separate their recyclables from their regular trash to reduce landfill waste.
Bulk Waste and Brush Collection
Killeen offers bulk waste collection for oversized items such as furniture, appliances, and yard waste. Bulk collection occurs twice monthly, but residents can also request special pick-ups for a fee.
Rates for Solid Waste Services
Solid waste collection fees are part of the monthly utility bill. Below is an example of the trash collection fees:
| Service Type | Monthly Rate |
|---|---|
| Residential Trash | $18.50 |
| Recycling (included) | Free |
| Bulk Collection (2x/month) | Free |
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Electricity Services in Killeen
Deregulated Electricity Market
Killeen operates in a deregulated electricity market, meaning residents and businesses can choose their electricity provider. This offers flexibility, as consumers can select from various retail Electric companies (REPs), each offering multiple plans, rates, and renewable energy options.
Choosing an Electricity Provider
When choosing an electricity provider, comparing different plans and rates is essential. Key factors to consider include:
- Rate per kilowatt-hour (kWh): Depending on the plan, rates typically range from 9 to 15 cents per kWh.
- Fixed vs. Variable Plans: Fixed-rate plans offer consistent pricing, while variable-rate plans may fluctuate with the market.
- Contract Length: Contract terms vary from month-to-month to 36 months.
- Renewable Energy: Some REPs offer plans sourced from renewable energy, such as wind or solar power.
You can visit platforms such as Power to Choose or other energy comparison websites to compare different plans and select the best fit for your energy needs.
Top Electric Providers in Killeen:
- TXU Energy: Offers competitive rates and renewable energy plans.
- Reliant Energy: Known for reliable service and customer support.
- Direct Energy: A popular provider with a variety of plan options.
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Utility Payment Options
The City of Killeen offers several convenient payment options for your utility bills:
Online Payments
Residents can pay their utility bills online via the City of Killeen’s Utilities Payment Portal. This is the most convenient option, allowing users to set up automatic or one-time payments. The online portal also lets users access their account history and current charges.
In-Person Payments
The Utility Collections Office accepts payments during regular business hours for those who prefer in-person transactions. The office is located at:
- 210 W Avenue C, Killeen, TX
Additional Payment Options
- Mail Payments: Send a check or money order to the Utility Collections Office.
- Phone Payments: Call the automated phone service to pay using a credit card.
- Drive-Thru Payments: These are available at the Utility Collections Office for quick payments.
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How to Report Utility Issues
Through the Killeen Utilities Department, Killeen residents can report issues with their utilities, such as water outages, sewer problems, or missed trash collection. There is a 24/7 hotline for immediate assistance for emergencies like water main breaks.
- Water/Sewer Emergency: (254) 501-6500 (24/7)
- Solid Waste Department: (254) 501-7785
- Customer Service: (254) 501-7800
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Sustainability Initiatives
Killeen is committed to sustainability through water conservation programs, energy-efficient initiatives, and recycling campaigns. The city encourages residents to take advantage of:
- Low-flow showerheads and faucets: Available through city conservation programs.
- Recycling programs: To reduce the volume of landfill waste.
- Watering restrictions: During drought seasons, minimize water usage.
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Conclusion
The City of Killeen utilities provide essential services that contribute to the well-being of its residents and the functioning of local businesses. With a comprehensive system covering water, wastewater, solid waste, and a choice of electricity providers, Killeen ensures that its residents have access to reliable and efficient utilities.
Whether you’re moving to Killeen or are already a resident, understanding how to manage and set up your utilities is critical to maintaining a smooth household operation. With convenient payment options, multiple utility services, and a commitment to sustainability, Killeen continues to be a thriving community focused on growth and environmental responsibility.
